Complaint / Grievance Procedure

TASHRA is committed to conducting all activities in compliance with the American Psychological Association’s (APA) Ethical Principles of Psychologists and the American Association of Sexuality Educators, Counselors and Therapists (AASECT) Code of Conduct. TASHRA will adhere to all legal and ethical responsibilities to be nondiscriminatory in promotional activities, program content, and the treatment of program participants. Monitoring and assessment of these standards will be the responsibility of the TASHRA Clinical Training Team ([email protected]).

While TASHRA makes every attempt to assure fair treatment for all participants, occasionally complaints will arise about continuing education programs. This does not include complaints or comments received on course evaluations.

The person with a grievance will first try to informally resolve their grievance by contacting TASHRA with the issue concerning the training, its delivery, the evaluation method, technological issue, other student(s), and/or any other concern.

When a participant files a complaint, either orally or in written format, and expects action on the complaint, the following actions and procedures will be taken:

1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual making the complaint will be asked to put his/her comments in written format. The Clinical Team leader will then pass the comments on to the speaker, assuring the confidentiality of the complainant.
2. If the complaint concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, Professional Development Services Manager will mediate and attempt to resolve the complaint promptly. If the participant requests action, the Clinical Team leader is empowered to:
   1. Attempt to move the participant to another workshop, or
   2. Provide a credit for a subsequent year’s workshop, or
   3. Provide a partial or full refund of the workshop fee.
   4. Actions 2.2 and 2.3 will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.
3. If the complaint is made after the program has occurred or concerns the TASHRA CE programming more generally, the Clinical Team leader will address it as follows:

1. Request that the complainant submit a written complaint and propose an appropriate remedy.
2. Provide the instructor(s) with the opportunity to respond to the complaint and propose an appropriate remedy,
3. Review these documents, make a final determination, and decide on any remedy
4. TASHRA’s Clinical Training Committee will then consult regarding this grievance in an effort to find fair methods of resolving the grievance.
5. If the aggrieved person is not satisfied with the solutions put forth, then they may put their grievance in writing and contact the American Association of Sexuality Educator, Counselors, and Therapists (AASECT). The appropriate AASECT personnel can be reached at [email protected].
6. TASHRA will abide by any decisions made by the APA or AASECT regarding resolution of the grievance.

For further information, contact Zita at [email protected]. 

Cancellation Policy

Participants may cancel up to ten days before a scheduled workshop without penalty and receive a credit for another workshop or a refund minus $7 for processing costs. If a participant cancels less than ten days before, they will be responsible for payment. TASHRA reserves the right to cancel any event that does not meet our minimum registration of 16 participants within 4 business days of the class. If TASHRA cancels an educational event, participants will receive a credit toward another workshop.